Support
Support from Illuminate means that we are there to answer your questions. We will often send a short video clip so that you can see how to solve your problem and provide you with Just in Time learning for the future.
We take supporting our customers very seriously. Put simply, we'll always be around to help you. For general support enquiries, we aim to resolve your query within 24 hours. For more serious enquiries, we'll do our utmost to respond immediately with realistic timeframes for fixing your problem, whatever it may be.
Over the last year or two, we've taken to using the excellent Jing tool to provide a unique level of service. We can actually demonstrate the solution to your problem.
If you can't remember how to add an image onto your website, we can you show you how.
If you can't remember how to make a correction in the text, here's how we might remind you:
